Terms and Conditions

Welcome to LinguaCast!

LinguaCast is a trusted international translation company dedicated to providing high-quality language solutions for a wide range of needs. We specialise in professional, non-certified (informational) translations, including website and social media content, academic materials for students, and texts from emerging authors.

By using our Services, you agree to these Terms and Conditions, which outline your rights, responsibilities, and the rules governing the use of our platform. Our global network of skilled linguists, supported by AI-assisted translation tools, ensures that every translation meets professional standards, and we are committed to supporting you throughout the entire translation process.

Last updated: 24 July 2026

Please read these Terms and Conditions (the "Terms") carefully before accessing, using, or obtaining any materials, information, products, or services through the Website. As we can accept your order and form a legally enforceable agreement without further reference to you, you must read these Terms to make sure that they contain everything you want and nothing you are not happy to accept. If you do not accept these Terms and any other additional terms, conditions, and policies referenced here and/or available by hyperlink on the Website, you may not use the Website or our Services.

By accessing or using our Website, Services, or Content, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any other additional terms, conditions, and policies referenced here and/or available by hyperlink on the Website (collectively, the "Terms of Use"), which together constitute a binding contract between you ("you" or the "user") and HILLMARK CONSULTING LTD, registry code: 16592223, registered address: 66 Paul Street, London, United Kingdom, EC2A 4NA ("we," "us," or the "Company").

These Terms of Use apply to all users of the Website, Services, or Content, including without limitation browsers, customers, suppliers of the Company, and representatives of other legal entities.

By accessing or using any section of our Website or by completing registration for a User Account, you represent and warrant that you have read, understood, and agree to be bound by these Terms and Conditions, and, in jurisdictions where consent is required, you consent to the collection, use, and storage of your personal data as outlined in our Privacy Policy and Cookie Policy (the "Acceptance").

1. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• "Website" refers to our website at https://lingua-cast.com/, including all Content and Services made available through it.
• "Business Days" means any day other than Saturday, Sunday, or a public holiday when banks and governmental authorities in England are open for business.
• "User Account" means the personal account created by a user on our Website to access and use its features and resources.
• "Content" means any materials available on the Website, including text, images, animations, databases, graphics, logos, trademarks, icons, buttons, videos, sound recordings, and other media.
• "Intellectual Property" means any intellectual property rights, including copyrights, trademarks, patents, trade secrets, or other proprietary rights.
• "Cookies" refers to small text files stored on your device that help the Website remember your preferences, improve functionality, and provide a personalised user experience.
• "Package" means one of the service tiers described in Section 6 (Economy, Professional, or Premium) under which a translation order is placed.

2. Modifications

We may update or amend these Terms and Conditions at any time by posting a revised version on the Website. Changes do not affect rights or obligations that arose before the update. Your continued use of the Website after any changes constitutes acceptance of the Terms then in effect, so please review them periodically. If you disagree with any updates or become dissatisfied with the Website, your sole recourse is to stop using it.

The Company may also modify, suspend, or discontinue the Website, Services, or Content at any time without notice and is not liable for any resulting losses or damages.

3. Data Protection

We process personal data in accordance with applicable data protection laws, including the UK GDPR. For more information on how we collect and use personal data, please refer to our Privacy Policy.

4. User Eligibility

To access and use our Website, you must be at least 18 years old and possess the legal capacity to enter into a binding contract. By using the Website or purchasing any Products or Services, you confirm that you meet these requirements and are fully able and competent to accept and comply with these Terms. If you do not meet the minimum age requirement or lack the legal authority to enter into a contract, you are not permitted to use the Website or make any purchases.

Access to and use of our Website may be restricted or prohibited in certain jurisdictions due to legal or regulatory requirements, including countries or regions where offering our Services would violate applicable laws, sanctions, or export controls. We may block access to the Website and Services in such restricted territories and update this list as necessary to remain compliant with all legal obligations.

By using our Website, you represent and warrant that you meet the eligibility requirements above.

5. User Account

To access certain features of our Website, you may need to create a User Account. You are responsible for keeping your account information confidential and for all activity under your account, and you must notify us immediately of any unauthorised use.

Account registration requires accurate and complete personal information, such as your name, email address, phone number, and password. Providing false or misleading information may result in account termination or restricted access.

We reserve the right to suspend or terminate your account, or limit access to the Website, without notice if we reasonably believe you have violated these Terms or engaged in unauthorised or fraudulent activity.

6. Service Packages, Payment, and Delivery

Service Packages

We offer three Service Packages so that you can choose the level of translation support that best fits your needs. Package availability and inclusions may vary by language pair and content type and will be confirmed at checkout:

• Economy: An efficient, budget-friendly option combining AI-assisted translation with a human quality check, suited to informal or lower-stakes content.
• Professional: Full translation by a qualified human linguist, supported by AI tools for consistency and efficiency, with standard delivery times — our most popular option for business and academic content.
• Premium: Priority handling by a specialist native-speaker translator (including, where relevant, specialists in rare languages and dialects), with an additional round of human proofreading and quality assurance, and expedited delivery.

Details of what is included in each Package, along with applicable prices, are displayed on the Website at the time of order and may change at our discretion. Any price changes will be communicated in advance where reasonably possible. Prices are shown in EUR and GBP, or such other real-world currency as we may offer from time to time; we do not operate an internal or virtual currency.

All Products and Services are provided on an "as-is" basis without warranties regarding performance, results, or suitability. While we prioritise quality and reliability, outcomes may vary, and we assume no liability for errors, omissions, or results arising from use of the platform or the Products or Services.

Payment Methods

We accept credit and debit cards (VISA, Mastercard) and any other payment methods listed on the Website. You are responsible for providing accurate payment information and represent that you are authorised to use the chosen payment method.

Refunds and Cancellations

For digital products, you have a 14-day cancellation right under UK consumer law unless the content has already been downloaded. By purchasing and downloading digital products, you consent to immediate delivery and acknowledge that the right to cancel is lost once the download begins. This does not affect your rights if the product is faulty, not as described, or does not function as intended.

For customers outside the UK, additional local consumer protection laws may apply. To cancel, please contact us at [email protected]. Refunds will be processed without undue delay, usually within 14 days of acceptance of the cancellation, or up to one month depending on your payment provider. Reimbursements will be made via the same payment method unless otherwise agreed, and no fees will be charged for the refund.

Taxes and Fees

Prices for Products on our Website may be subject to applicable taxes, duties, or fees imposed by governmental authorities. You are solely responsible for any such taxes or fees associated with your use of the Website.

Third-Party Payment Processors

We may use third-party payment processors to handle payment transactions. These processors are PCI DSS compliant and operate under strict security standards. Their use is subject to the processors' own terms and conditions, and we are not responsible for any actions, errors, or omissions by such third parties.

Purchase and Delivery

Upon successful payment for a Package, you will receive your order directly to your account. Delivery timeframes vary depending on the Package selected and the specific service or project requirements, and any deviation from the standard timeframe for your Package will be communicated to you in advance. If you encounter any issues or delays in receiving your translated materials, please contact our customer support team for assistance.

7. Intellectual Property Rights

All intellectual property rights, including but not limited to copyrights, trademarks, and patents, related to the Website, its Services, design, source code, and any content contained within them (excluding user-generated content) are owned by or licensed to us. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent. This includes but is not limited to text, images, animations, databases, graphics, logos, trademarks, icons, buttons, pictures, videos, and sound recordings. We will remove any content or materials on the Website that infringe upon the intellectual property rights of others.

8. Prohibited Conduct

Your access to and use of the Services are governed by these Terms and applicable laws. You may not:

• Use the Services if you are not legally competent to agree to these Terms.
• Copy, modify, reverse engineer, distribute, sell, or create derivative works from the Services or any content, unless expressly permitted.
• Use the Services for unauthorised commercial, political, or marketing purposes, including spamming.
• Interfere with, disrupt, or bypass security measures of the Services or Website.
• Impersonate others, access accounts without authorisation, or misrepresent your affiliation.
• Upload or transmit harmful, illegal, offensive, or infringing content.
• Provide unlicensed advice or recommendations.
• Restrict or harm other users, the Services, or the Website.
• Violate applicable laws, regulations, or third-party rights.

We may suspend or remove your access at our discretion for violations of these Terms. If your usage is continually excessive or unfair, affects other users' enjoyment of our Services, or is inconsistent with the usage we would typically expect for your Package, we reserve the right to suspend or terminate your ability to access the Services.

9. Privacy

We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy. By using our Website, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

10. Disclaimer of Warranties

The information, products, and services provided on the Website are offered on an "as is" and "as available" basis. The Company makes no warranties or representations of any kind, whether express or implied, regarding the operation of the Website or the information, content, materials, products, or services provided to you.

Your use of the Website is at your own risk. To the fullest extent permitted by law, the Company disclaims all warranties, both express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that the Website, its servers, or any emails sent from the Website are free of viruses or other harmful components.

The Company will not be liable for any delays, interruptions, or failures in providing its services due to factors beyond its reasonable control, and does not guarantee the accuracy, completeness, or usefulness of any information on the Website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will the Company, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to any user for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, or loss of anticipated savings or business opportunity), however caused, under any theory of liability, including contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if the Company has been advised of or could have foreseen the possibility of such damages.

12. Third-Party Links

We may post links to third-party websites on the Website that are not owned or operated by us. We are not responsible or liable for any content, advertising, products, or other materials on or available from third-party websites, or for the privacy or other practices of the third parties operating those websites.

13. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our Website or violation of these Terms.

14. Term and Termination

• (a) Term. These Terms are effective as of the date of Acceptance and remain in full force while you use the Service, unless terminated earlier in accordance with the Terms.
• (b) Termination by you. You may terminate these Terms at any time by closing your User Account and ceasing to use the Service.
• (c) Termination by us. We reserve the right to terminate or suspend your User Account or access to any or all of the Services at any time and for any reason. Where required by law, we will provide prior reasonable notice. It is within our sole discretion to terminate your User Account for what we deem to be a violation of these Terms or applicable law.
• (d) Effect of Termination. If we terminate or suspend your Account, you will have no further access to it or any associated information or functionality. Any refunds or cancellations will be handled in accordance with Section 6 and applicable consumer protection laws. Termination of a feature includes removal of access to that feature; termination of the Service includes deletion of your password and all related information, files, and Content associated with your User Account. To the fullest extent permitted by law, the Company will have no liability to you for any suspension or termination, including for deletion of your Content.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms are subject to the exclusive jurisdiction of the courts of England.

16. Out-of-Court Dispute Resolution

Disputes arising from these Terms may be submitted to a UK-approved Alternative Dispute Resolution (ADR) scheme, and EU-based users may also use the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.

17. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Force Majeure

The Company shall not be liable for any event beyond its reasonable control, such as war, pandemic, natural disaster, government order or regulation, explosion, fire, strike, act of God, or other force majeure event.

19. Complaints

If you have any complaints regarding our products or services, please contact us at [email protected] or HILLMARK CONSULTING LTD, registered address: 66 Paul Street, London, United Kingdom, EC2A 4NA, and we will review your complaint and respond in a timely and fair manner.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our Website and supersede any prior agreements or understandings. If you have any questions or concerns regarding these Terms, please contact us at [email protected].