Privacy Policy

Last updated: 24 July 2026

This Privacy Policy explains how HILLMARK CONSULTING LTD, registry code: 16592223, registered address: 66 Paul Street, London, United Kingdom, EC2A 4NA ("we," "us," or "the Company") collects, uses, shares, and protects personal data when you visit or use LinguaCast (https://lingua-cast.com/) (the "Website") and our translation Services. It should be read together with our Cookie Policy and our Terms and Conditions. We are the data controller for the personal data described in this Policy.

1. Personal Data We Collect

We collect the following categories of personal data:

• Account data: your name, email address, phone number, password (stored in encrypted form), and Package preferences.
• Order and content data: the source material you submit for translation, your language pair(s), Package selection, and any instructions or notes you provide.
• Payment data: billing details and payment confirmations processed on our behalf by PCI DSS compliant third-party payment processors. We do not store full card numbers.
• Usage and technical data: IP address, device and browser information, pages visited, and interactions with the Website, collected in part through cookies as described in our Cookie Policy.
• Communications: correspondence you send us, including support requests and complaints.

2. How We Use Your Data

We use personal data to:

• Create and administer your User Account and deliver the Package you have ordered.
• Match your project with an appropriate human linguist and, where used, AI-assisted translation tools.
• Process payments and handle refunds or cancellations.
• Communicate with you about your orders, account, or support requests.
• Maintain the security, integrity, and performance of the Website.
• Comply with our legal and regulatory obligations.
• With your consent, send you marketing communications and measure their effectiveness (you may opt out at any time).

3. Legal Bases for Processing

Where the UK GDPR applies, we rely on the following legal bases: performance of a contract with you (providing the Services you order); our legitimate interests (such as improving and securing the Website); compliance with a legal obligation; and, where applicable, your consent (for example, for optional cookies or marketing communications).

4. How We Share Your Data

We may share personal data with:

• Linguists and translators in our global network, to the extent necessary to complete your order.
• AI-assisted translation tool providers, used to support and accelerate parts of the translation process, subject to appropriate confidentiality and data-processing safeguards.
• Payment processors, to complete transactions securely.
• IT, hosting, and analytics service providers, who support the operation of the Website.
• Regulators, courts, or authorities, where required by law.

We do not sell your personal data. Any third party that processes personal data on our behalf is required to protect it in accordance with applicable data protection law.

5. International Transfers

As we work with a global network of linguists and service providers, personal data (in particular, source material submitted for translation) may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where this occurs, we take steps to ensure an adequate level of protection, such as relying on adequacy decisions or standard contractual clauses, or by working with providers bound by appropriate confidentiality obligations.

6. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the life of your account and for a reasonable period afterwards; financial records are retained for as long as required by tax and accounting law. Persistent cookies are retained as described in our Cookie Policy.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, in certain circumstances.
• Request restriction of, or object to, certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk, or your local data protection authority.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Data Security

We use appropriate technical and organisational measures, including encryption of stored passwords and secure processing of payment data by PCI DSS compliant processors, to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Website and Services are intended for users who are at least 18 years old, as set out in our Terms and Conditions. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

10. Contact Us and Updates

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

[email protected]

HILLMARK CONSULTING LTD, registry code: 16592223, registered address: 66 Paul Street, London, United Kingdom, EC2A 4NA

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this page periodically. Significant changes will be communicated on our Website or through direct notification where appropriate.